To hire equipment from us, there's just a few simple steps that we require from you in advance of your first hire. We hire equipment regularly ourselves and know how much of a pain and setting up an account and jumping through all the hoops can be. For that reason, we aim to make the whole process as simple and stress-free as possible.
For your first hire, you will need to fill out an application form, along with reading, signing and returning the terms and conditions. Before you do that, it's probably worth dropping us an email or giving us a call to introduce yourself and explain a little bit about your project. We can check if the kit is available on your requested dates, plus the application will likely go through quicker as we'll already know who you are.
Where possible, please give us at least two days' notice before you want the hire period to start. We will always try to deliver the day before your hire begins, though this does involve us shipping it out the day before that. Say you want to use the kit on Friday; please ensure all the relevant account paperwork is completed and returned by midday on the Wednesday. This means we can ship the kit out to you that afternoon for it to arrive on Thursday, the day before the hire begins.
For quick turnaround hires it is still possible to deliver on the day of the hire, however shipping will be more expensive in order for it to be delivered first thing in the morning and we would be unable to guarantee exact delivery times.
Unlike many places, there is no deposit to pay upfront, as we sympathise what a massive inconvenience that can be. If it's your first time hiring, you will need to pay for the hire upfront however.
All hires must be fully insured. Without insurance, we simply can’t hire. When booking equipment, we will advise you on the replacement value that it must be insured for. Please see the FAQ below for more information.
Frequently Asked Questions
How much is delivery?
Delivery charges can vary depending on the equipment in question due to the differing sizes and weights. Shipping costs can be found on each item’s page, under the ‘Pricing’ tab.
Please note that these costs are subject to change and published figures are representative of a delivery to England, Wales, or Southern Scotland. If you live in the Highlands or Islands of Scotland, delivery charges may be higher and we would need to check with our delivery partner what these would be on a case by case basis.
Please allow an additional day for us to deliver the equipment before you intend on using it – we will arrange for it to be delivered by 4PM the day before your hire starts. If a quick turn around is required, such as delivery on the day of the hire, we can arrange a 9AM delivery – however this will incur an additional cost. Please see the item’s page for details of expedited shipping costs.
In some circumstances, we may be able to deliver the equipment ourselves. Examples might include if the destination is local, or if an urgent delivery is required.
Please contact us with details of your enquiry, including the dates and your location and we’ll see what we can arrange.
Are you open on weekends?
Yes, sort of. Like everyone else, we like to take time off, however we will respond to calls and emails over the weekend.
Unlike most hire companies, we are happy to take bookings over the weekend too. Unfortunately, couriers don’t work on weekends, however we can deliver equipment ourselves if need be.
Can I collect/return the equipment myself?
In some circumstances, yes, this can be arranged. We’re based in Cheshire, near Manchester. Contact us if this is something you’d like to arrange.
If I hire for longer than one day, how much will it cost?
The equipment has a daily rate. A weekend counts as one day and a whole week counts as four days.
We allow for one day either side of a hire for collection/delivery/return which we don’t charge for. A weekend hire would mean delivery on the Friday and return on the Monday.
A week’s hire is any consecutive seven days, so for instance Monday to Sunday would be charged at four days rate.
Can I extend my booking?
Yes, subject to availability.
If you would like to extend your booking, please contact us. We’ll see if the item is free for the extended period, and if so, you can keep hold of it. We’ll let you know how much extra this would cost; it’ll be the same total price as had you hired for the longer duration to begin with.
If the equipment is booked for another job, unfortunately you’ll have to return the item as per the original booking.
I don’t have a company, can I hire?
Yes! We’re happy to hire to individuals who don’t have a company, providing your application is successful and you have adequate insurance cover.
What insurance do I need?
If you have annual insurance (covering hired-in equipment) that meets or exceeds the replacement value of the equipment, great! You’re all set, we just need a copy of the policy.
If you don’t have your own insurance in place, we recommend Performance Film & Media Insurance. You can get a quote and purchase insurance online right from their website. When purchasing this insurance however, the dates must be inclusive of days it is in transit. We can advise on these dates when booking the hire.
Where can I take the equipment?
Anywhere in mainland UK. As per our terms and conditions, you may take it on domestic (internal) flights by an airline recognised by the IATA, however if you wish to take the equipment over any body of water or overseas, either by air or by boat, please let us know first.
Thermal cameras are essentially military technology however, and must not leave the UK. These types of products require special licenses to enter other countries – without it, some countries will not only confiscate the equipment but it can result in a prison sentence for those trying to import it!
If you do wish to hire a thermal camera for a project that involves taking it abroad, you must contact us well in advance and we can advise on how to apply for a license – it’s relatively straightforward, however it can take up to six weeks to approve.
The equipment is waterproof… what can I do with it?
Whilst some equipment is certified weather resistant or even waterproof, it is not an invitation to test the limits of this. All equipment should only to be used for its intended purpose.
When using the equipment outdoors, ensure all proper precautions are taken to protect the equipment from the elements and the weather. Keeping it covered when not in use or where possible, during use, won’t harm. Remember, salt water is particularly harmful to camera equipment. Any damage, including water damage or other damage caused by the elements will be invoiced for.
What do you use my account details for?
Nobody wants to give away sensitive data about themselves without knowing where it’s going and what it’s being used for, which we completely understand.
We need certain details in order to hire to you – such as your address, a delivery address (if this is different from your address) and contact details for you. This information is securely kept in our customer register and is only shared with our delivery partners during the booking of a delivery or collection. We don’t send email newsletters out and will only use your contact details to get in touch regarding a current hire, so there’s no need to worry about cold calls or spam emails from us. We hate receiving these ourselves and it’s our goal to operate our business as we ourselves would like to be treated by another company.
Can I pay by card?
At present, we aren’t able to accept card payments as we don’t have the facility to process them. All payments must be paid via bank transfer; our BACS details are provided on every invoice.