Wherever possible we will always aim to have the equipment arrive with you the day before your shoot. Likewise, collection will be arranged for the next working day after your shoot.
Unlike most hire companies, we are happy to take bookings over the weekend too. Unfortunately, couriers don’t work on weekends, however we can deliver equipment ourselves if need be.
Please note that these costs are subject to change and published figures are representative of a delivery to England, Wales, or Southern Scotland. If you live in the Highlands or Islands of Scotland, delivery charges may be higher and we would need to check with our delivery partner what these would be on a case by case basis.
Please allow an additional day for us to deliver the equipment before you intend on using it – we will arrange for it to be delivered by 5PM the day before your hire starts. If a quick turn around is required, such as delivery on the day of the hire, we can arrange a 9AM delivery – however this will incur an additional cost. Please see the item’s page for details of expedited shipping costs.
In some circumstances, we may be able to deliver the equipment ourselves. Examples might include if the destination is local, or if an urgent delivery is required.
Please contact us with details of your enquiry, including the dates and your location and we’ll see what we can arrange.
We allow for one day either side of a hire for collection/delivery/return which we don’t charge for. A weekend hire would mean delivery on the Friday and return on the Monday.
A week’s hire is any consecutive seven days, so for instance Monday to Sunday would be charged at four days rate.
If you don’t have your own insurance in place, we recommend Performance Film & Media Insurance. You can get a quote and purchase insurance online right from their website. When selecting dates, please be aware that cover must be inclusive of the delivery and collection dates. We can advise on the insurance values of the equipment you are looking to hire.
We can change collection addresses, however we need at least one day’s prior notice to do this.
Under certain circumstances we may be able to personally deliver and collect over the weekend, though this is subject to a surcharge.
Thermal cameras are essentially military technology however, and must not leave the UK. These types of products require special licenses to enter other countries – without it, some countries will not only confiscate the equipment but it can result in a prison sentence for those trying to import it!
If you do wish to hire a thermal camera for a project that involves taking it abroad, you must contact us well in advance and we can advise on how to apply for a license – it’s relatively straightforward, however it can take up to six weeks to approve.
When using the equipment outdoors, ensure all proper precautions are taken to protect the equipment from the elements and the weather. Keeping it covered when not in use or where possible, during use, won’t harm. Remember, salt water is particularly harmful to camera equipment. Any damage, including water damage or other damage caused by the elements will be invoiced for.
If the kit is available, you can keep hold of it and we’ll let you know how much extra this will cost; it’ll be the same total price as had you hired for the longer duration to begin with. If it’s not available, you’ll need to return the equipment as planned.