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Hire FAQ

Check out our FAQ below for questions we’re commonly asked about hiring equipment – if your question still isn’t answered then please don’t hesitate to ask us! We don’t bite (promise!) Just send us an email or give us a call and we’ll do our best to help you.
I DON'T HAVE A COMPANY, CAN I HIRE?

Yes! We’re happy to hire to individuals who don’t have a company, providing your application is successful and you have adequate insurance cover.

WHEN SHOULD I CONTACT YOU TO ARRANGE A HIRE?

You need to get in touch a minimum of two days before you want the hire to begin.

 

For example, if you want to use the kit on a Friday, you need to contact us no later than Wednesday morning. This is so we have time to prep the kit, organise paperwork and book the courier. They collect from us just after midday in order for the kit to be delivered the day before your shoot.

 

Likewise, collection will be arranged for the next working day after your shoot.

ARE YOU OPEN ON WEEKENDS?

Sort of. Like everyone else, we like to take time off, but understand that sometimes you can't wait until Monday.

 

If you already have something on hire from us and need support, get in touch and we'll do our best to answer your queries as soon as we can.

 

Additionally, whilst our couriers don’t work on weekends, we can deliver the equipment ourselves if it's urgent or time sensitive.

HOW MUCH IS DELIVERY?

Delivery charges may vary depending on the equipment in question due to the differing sizes and weights. Shipping costs can be found on each item’s page.

 

Please note that these costs are subject to change and published figures are representative of a delivery to England, Wales, or Southern Scotland. If you live in the Highlands or Islands of Scotland, delivery charges may be higher and delivery times may be longer, so we would need to check with our delivery partner what these would be on a case by case basis.

When will it arrive?

We will arrange for the kit to be delivered by 12PM the day before your hire starts. If a quick turn around is required, such as delivery on the day of the hire, we can arrange a pre-9AM delivery – however this will incur an additional cost. Please see the item’s page for details of expedited shipping costs.

In some circumstances, we may be able to deliver the equipment ourselves. Examples might include if the destination is local, or if an urgent delivery is required.

Please note that for some destinations, a midday delivery may not be available, in which case a 2PM or end of day delivery will be substituted.

IF I HIRE FOR LONGER THAN ONE DAY, HOW MUCH WILL IT COST?

The equipment has a daily rate. A weekend counts as one day and a whole week counts as three days.

 

We allow for one day either side of a hire for collection/delivery/return which we don’t charge for. A weekend hire would mean delivery on the Friday and return on the Monday.

 

A week’s hire is any consecutive seven days, so for instance Monday to Sunday would be charged at three days rate.

WHAT INSURANCE DO I NEED?

If you have annual insurance (covering hired-in equipment) that meets or exceeds the replacement value of the equipment, great! You’re all set, we just need a copy of the policy.

If you don’t have your own insurance in place, we recommend Performance Insurance. You can get a quote and purchase insurance online right from their website. When selecting dates, please be aware that cover must be inclusive of the delivery and collection dates. We can advise on the insurance values of the equipment you are looking to hire.

I'VE RECEIVED THE INVOICE FOR MY HIRE, WHEN DO I NEED TO PAY BY?

If you need to pay for a hire upfront, your invoice must be paid before we book any couriers. Our courier's deadline to book is 12PM midday, after this we won’t be able to dispatch equipment until the following day.

CAN I PAY BY CARD?

Yes. Our BACS details are provided on every invoice, however if you’d prefer to pay by card, we can process card details over the phone or email you a payment link on request.

CAN I CHANGE MY DELIVERY AND COLLECTION DETAILS?

Please ensure you give us the correct delivery details when booking the equipment. We can’t alter anything once the kit has been collected.

 

We can change collection addresses, however we need at least one day’s prior notice to do this.

CAN YOU DELIVER AND COLLECT ON WEEKENDS?

Our courier doesn’t deliver or collect on weekends, so if you need an item for a weekend shoot, please make sure you give us enough notice so we can arrange delivery on the Friday for you. Collection would therefore be arranged for the Monday.

 

Under certain circumstances we may be able to personally deliver and collect over the weekend, though this is subject to a surcharge.

CAN I COLLECT AND DROP OFF THE EQUIPMENT MYSELF?

By prior arrangement, yes. We’re based in Stalybridge, less than ten minutes from J23 on the M60 ring road around Manchester.

YOUR SITE SAYS YOU HAVE A BASE IN BRISTOL/SCOTLAND, CAN I COLLECT AND DROP OFF KIT THERE?

Our Bristol base is our engineering department and our Scotland base is a production base. No kit is stored at either, so unfortunately you can't collect or drop equipment off at these locations.

WHERE CAN I TAKE THE EQUIPMENT?

Anywhere in mainland UK. As per our terms and conditions, you may take it on domestic (internal) flights by an airline recognised by the IATA, however if you wish to take the equipment over any body of water or overseas, either by air or by boat, please let us know first.

Thermal cameras are essentially military technology however, and must not leave the UK. These types of products require special licences to enter other countries – without it, some countries will not only confiscate the equipment but it can result in a prison sentence for those trying to import it.

If you do wish to hire a thermal camera for a project that involves taking it abroad, you must contact us well in advance and we can advise on how to apply for a license – it’s relatively straightforward, however it can take several months to approve.

THE EQUIPMENT IS WATERPROOF... WHAT CAN I DO WITH IT?

Whilst some equipment is certified weather resistant or even waterproof, it is not an invitation to test the limits of this. All equipment should only to be used for its intended purpose.

 

When using the equipment outdoors, ensure all proper precautions are taken to protect the equipment from the elements and the weather. Keeping it covered when not in use or where possible, during use, won’t harm. Remember, salt water is particularly harmful to camera equipment. Any damage, including water damage or other damage caused by the elements will be invoiced for.

CAN I EXTEND MY HIRE IF I NEED TO?

Yes, but please call us to check availability as other clients may have booked to use the equipment after you.

 

If the kit is available, you can keep hold of it and we’ll let you know how much extra this will cost; it’ll be the same total price as had you hired for the longer duration to begin with. If it’s not available, you’ll need to return the equipment as planned.

WHAT DO I DO IF I HAVE A PROBLEM?

If the equipment is malfunctioning or if it has been damaged at all, please call us immediately. Likewise, if there is an issue with delivery of the kit or if it’s not been collected on the pre-arranged day, please let us know as soon as possible so that we may liaise with the couriers and sort things out. We can only fix problems if we’re made aware of them!

DO YOU OFFER TRAINING?

Whilst we aren’t able to offer training on the equipment, we’re happy to offer support with technical queries. Don’t be afraid to ask if you’re not sure about something!

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