To hire equipment from us, there's just a few simple steps that we require from you in advance of your first hire. We hire equipment regularly ourselves and know how much of a pain and setting up an account and jumping through all the hoops can be. For that reason, we aim to make the whole process as simple and stress-free as possible.
For your first hire, you will need to fill out an application form, along with reading, signing and returning the terms and conditions. Before you do that, it's probably worth dropping us an email or giving us a call to introduce yourself and explain a little bit about your project. We can check if the kit is available on your requested dates, plus the application will likely go through quicker as we'll already know who you are.
Where possible, please give us at least two days' notice before you want the hire period to start. We will always try to deliver the day before your hire begins, though this does involve us shipping it out the day before that. Say you want to use the kit on Friday; please ensure all the relevant account paperwork is completed and returned by midday on the Wednesday. This means we can ship the kit out to you that afternoon for it to arrive on Thursday, the day before the hire begins.
For quick turnaround hires it is still possible to deliver on the day of the hire, however shipping will be more expensive in order for it to be delivered first thing in the morning and we would be unable to guarantee exact delivery times.
Unlike many places, there is no deposit to pay upfront, as we sympathise what a massive inconvenience that can be. If it's your first time hiring, you will need to pay for the hire upfront however.
All hires must be fully insured. Without insurance, we simply can’t hire. When booking equipment, we will advise you on the replacement value that it must be insured for.
If you have annual insurance (covering hired-in equipment) that meets or exceeds this value, great! You’re all set. If you need to purchase insurance on a job-by-job basis, we recommend Performance Film & Media Insurance. You can get a quote and purchase insurance online right from their website.
Frequently Asked Questions
How much is delivery?
If you live in England, Wales, or Southern Scotland, delivery is £25 +VAT each way. Therefore you can typically expect shipping costs to be £50 +VAT for both delivery and collection. If you live in the Highlands or Islands of Scotland, delivery charges may be higher and we would need to check with our delivery partner what these would be on a case by case basis.
Please allow an additional day for us to deliver the equipment before you intend on using it – we will arrange for it to be delivered by 4PM the day before your hire starts. If a quick turn around is required, such as delivery on the day of the hire, we can arrange a 9AM delivery however this will incur a typical delivery charge of £38 +VAT.
Our equipment requires special in-transit insurance given its replacement value, which is why the delivery charges are higher than your average postal costs. In some circumstances, we may be able to deliver the equipment ourselves. Examples might include if the destination is local, or if an urgent delivery is required.
Please contact us with details of your enquiry, including the dates and your location and we’ll see what we can arrange.
Are you open on weekends?
Yes, sort of. Like everyone else, we like to take time off, however we will respond to calls and emails over the weekend.
Unlike most hire companies, we are happy to take bookings over the weekend too. Unfortunately, couriers don’t work on weekends, however we can deliver equipment ourselves if need be.
Can I collect/return the equipment myself?
In some circumstances, yes, this can be arranged. We’re based in Cheshire, near Manchester. Contact us if this is something you’d like to arrange.
If I hire for longer than one day, how much will it cost?
The equipment has a daily rate. A weekend counts as one day and a whole week counts as three days.
We allow for one day either side of a hire for collection/delivery/return which we don’t charge for. A weekend hire would mean delivery on the Friday and return on the Monday.
A week’s hire is any consecutive seven days, so for instance Monday to Sunday would be charged at three days rate.
Can I extend my booking?
Yes, subject to availability.
If you would like to extend your booking, please contact us. We’ll see if the item is free for the extended period, and if so, you can keep hold of it. We’ll let you know how much extra this would cost; it’ll be the same total price as had you hired for the longer duration to begin with.
If the equipment is booked for another job, unfortunately you’ll have to return the item as per the original booking.
I don’t have a company, can I hire?
Yes! We’re happy to hire to individuals who don’t have a company, providing your application is successful and you have adequate insurance cover.
Where can I take the equipment?
Anywhere in mainland UK. As per our terms and conditions, you may take it on domestic (internal) flights by an airline recognised by the IATA, however if you wish to take the equipment over any body of water or overseas, either by air or by boat, please let us know first.
The Pulsar Helion XP50 is essentially military technology however, and must not leave the UK. These types of products require special licenses to enter other countries – without it, some countries will not only confiscate the equipment but it can result in a prison sentence for those trying to import it!
If you do wish to hire the camera for a project that involves taking it abroad, you must contact us well in advance and we can advise on how to apply for a license – it’s relatively straightforward, however it can take up to six weeks to approve.
The equipment is waterproof… what can I do with it?
Whilst some equipment is certified weather resistant or even waterproof, it is not an invitation to test the limits of this. All equipment should only to be used for its intended purpose.
When using the equipment outdoors, ensure all proper precautions are taken to protect the equipment from the elements and the weather. Keeping it covered when not in use or where possible, during use, won’t harm. Remember, salt water is particularly harmful to camera equipment. Any damage, including water damage or other damage caused by the elements will be invoiced for.
What do you use my account details for?
Nobody wants to give away sensitive data about themselves without knowing where it’s going and what it’s being used for, which we completely understand.
We need certain details in order to hire to you – such as your address, a delivery address (if this is different from your address) and contact details for you. This information is securely kept in our customer register and is only shared with our delivery partners during the booking of a delivery or collection. We don’t send email newsletters out and will only use your contact details to get in touch regarding a current hire, so there’s no need to worry about cold calls or spam emails from us. We hate receiving these ourselves and it’s our goal to operate our business as we ourselves would like to be treated by another company.
We request other details for security purposes. Trade references and a UK bank account under your name help us to verify your identity. This information is not shared with any other party. We treat your information sensitively and keep it as securely as we can.